1. Returns & Replacements
-
Return Requests: Must be submitted within 48 hours of delivery.
-
Manufacturing Defects: Replacement requests are accepted up to 15 days from delivery.
-
Unboxing Video Requirement: To process a return or replacement for damaged or incorrect items, an unboxing video is mandatory. Record the entire unboxing process and send it to:
-
📧 Email: bulksesell@gmail.com
-
📱 WhatsApp: +91 73570 07789
2. Return Process
-
Non-Defective Returns: If you're unsatisfied with the product quality, you may return it within 48 hours. Options include:
-
Returning the product directly to Bulkse.
-
Utilizing Bulkse's reverse shipment service.
-
Refunds or Credit Notes: Available as per the buyer's choice. To process a refund, ensure your bank account details are updated in the "Bank Details" section of your account. Incorrect information may result in funds being sent to the wrong account, and Bulkse will not be liable for such errors.
3. Non-Returnable Conditions
-
Change of Mind: Returns are not accepted if you change your mind.
-
Lighting Conditions: Variations in product appearance due to different lighting conditions are not grounds for return.
-
Post-Dispatch Cancellation: Once an order is dispatched, it cannot be canceled.
4. Product Variations
-
Epoxy Resin Products: As handcrafted items, the epoxy resin pattern may vary between pieces.
-
Solid Wood Products: Each hardwood slab has unique patterns and grains (e.g., tiger stripes, fingerprints).
5. Assembly & Installation
-
DIY Assembly: Products require simple do-it-yourself assembly. Please follow the provided assembly guide.
-
Installation Damage: Bulkse is not responsible for damages incurred during installation due to incorrect procedures.
6. Return Shipping Charges
-
Customer Responsibility: If the product is returned due to unresponsiveness, refusal to accept, or incorrect information at the time of delivery, the customer is responsible for return shipping charges.
7. Manufacturing Defects
-
Replacement: For manufacturing defects, replacement requests must be made within 15 days from the delivery date.
-
Replacement Process: If a replacement is not available, a credit note will be issued, which can be used for future purchases.
8. Refunds
-
Refund Method: All refunds will be processed to the same bank account used for the original payment.
-
Partial Returns: If only part of the shipment is returned, the refund will include the cost of the item and any applicable taxes.
9. Customer Ratings & Future Orders
-
Return Impact: Returns made for unnecessary reasons may affect your customer ratings on Bulkse.
-
Future Deliveries: Delivery of goods to repeat customers may be subject to Bulkse's discretion based on risk assessment or past transaction history.
10. Contact Information
For any queries or to initiate a return, please contact our customer support:
-
Phone/WhatsApp: +91 73570 07789
-
Email: bulksesell@gmail.com
Please ensure you have read and understood this policy before making a purchase. By placing an order with Bulkse.com, you agree to comply with the terms outlined herein.